FAQ

Printing

Use this text to answer questions in as much detail as possible for your customers.

All of our Media options (canvas, metal, premium, fine art) are equally capable of producing high resolution printed images. There is no image quality loss related to Media choices.

MetalPrints and Canvas prints will not include a border.

Borders are included for the unframed Premium prints larger than 11x14 and all Fine Art prints by default. This is to allow the image to be framed properly.

For more details please visit our Print Sizes & Borders page.

Ordering

Sky Image Lab offers different image mediums: Unframed prints, MetalPrints Ready to Hang, and Gallery Wrapped Canvas Ready to Hang.

If you are having trouble with ordering, please do not hesitate to contact us.

We accept all major credit cards such as Visa, Mastercard, American Express, as well as Paypal, Apple Pay, and Google Pay.

We do offer custom prints.

If you would like Sky Image Lab to print your image, please visit Custom Image page.

If you would like to purchase one of our images in a custom size, please visit our Custom Sizing page. There we have additional sizing options, and if there is a size not specified, you can add your desired sizing and we can get back to you with a quote.

You can purchase a world-wide unlimited license of any of our images at the digital downloads page. Simply select a resolution, and input the skyimagelab url of the image product you would like to purchase.

Shipping

For more details, please visit our Shipping Policies & Pricing page.

Sky Image Lab ships world wide. We have shipped our prints to over 100 different countries.

We ship all our products from the San Francisco Bay Area near the ocean in beautiful, California, USA.

All unframed prints 11x14 inches and smaller will be shipped flat. For USA orders they will be USPS. For larger unframed prints, we carefully roll the prints into sturdy tubes to be sent out to your door. For more info please see our Shipping Policies & Pricing page.

Returns & Refunds

For more details, please visit our Returns & Refund Policy page.

If for any reason you are not happy with your product, you can return it for a full refund. Simply let us know within 15 days of receiving your order.

You can contact us at returns@skyimagelab.com and be sure to include the order number.

Please note you will have to bear the direct cost of returning the goods.

Please contact us immediately and we will arrange a replacement.

Other

For support questions, please message us at:
support@skyimagelab.com.

For all others inquiries please message us at:
contact@skyimagelab.com.

For more information, please visit our dedicated Support page.